Cancellation policy

Consumers have the following right of cancellation in relation to contracts negotiated off business premises and in relation to distance contracts, with the exception of contracts relating to financial services.

(A consumer is any natural person who concludes a legal transaction that cannot be attributed predominantly to either their commercial or their independent professional activities.)

Right of cancellation

You have the right to cancel this contract within 14 days without giving any reasons for doing so.

The cancellation period is 14 days from the date on which you, or a third party named by you that is not the carrier, take possession of the final item of goods.

In order to exercise your right of cancellation, you must notify us,

Distrelec BV
Techniekweg 44
NL-3542 DT Utrecht

by means of a clear declaration (for example, a letter sent by post, a fax or an email) of your decision to cancel this contract. You can use the attached sample cancellation form for this purpose, but this is not mandatory.

All that is required for you to comply with the cancellation period is that you send the notification that you are exercising your right of cancellation before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, we are required to repay to you all the payments that we have received from you, including the delivery costs (with the exception of additional costs incurred if you chose a delivery type different to the cheapest standard delivery offered by us), without delay and no later than 14 days from the date on which we received the notification of your cancellation of this contract. In order to make this repayment, we will use the same method of payment as the one used by you for the original transaction, unless expressly agreed otherwise with you; you will not incur any charges whatsoever for this repayment.

We are entitled to withhold repayment until we have received the returned goods or until you have provided proof that you have sent the goods back, whichever happens first.

You must return or surrender the goods to us immediately and no later than within 14 days from the date on which you notify us of the cancellation of this contract. The deadline is deemed to have been observed if you dispatch the goods before the end of the 14-day period. You are responsible for the direct costs of returning the goods.

You will only be required to pay for any loss in value of the goods if this loss in value can be attributed to handling of the goods that is not necessary to inspect the condition, characteristics and functionality of the goods.